Dear Sir or Madam,
I am writing to complain about the purchase which I made in your shop on 1st April. I bought a pair of boots which according to the information I received from one of your assistants were supposed to be exceptionally durable. However, neither the quality of the boots nor the way I was treated by your staff lived up to my expectations.
First of all, I had only been wearing the boots for three days when one of them started coming apart. I could feel water getting in through a bad crack in the sole. As I was in the mountains and there was nowhere to buy another pair I had to mend the sole myself. Although the solution did not turn out to be fully satisfying, fortunately it prevented me from catching a cold.
I hoped my return home and the complaint I was going to make would mean the end of problems. However, when I described the situation to the assistant who had sold me the boots, I was told I could not exchange them or get a refund. He explained that was because I had tried to mend the boots myself. The assistant was not interested in my reasons and it was clear he wanted to get rid of me. You can imagine how angry I was and still am, considering the circumstances.
I hope this matter will be given your immediate attention. If I am not offered any compensation for the inconvenience I suffered, I will not hesitate to take things further.
Please find enclosed the receipt with the details of the transaction.
I look forward to hearing from you.
purchase - zakup
exceptionally - wyjątkowo
durable - wytrzymałe
come apart - rozpadać się
crack - pęknięcie
sole - podeszwa
mend - zreperować, naprawić
turn out - okazać się
refund - zwrot kosztów
inconvenience - niedogodność, kłopot
hesitate - wahać się
receipt - paragon
make a purchase - dokonać zakupu
according to ... - według, zgodnie z ...
(they) were supposed to be - miały być
neither ... nor ... - ani ... ani ...
live up to someone's expectations - sprostać czyimś oczekiwaniom
prevent someone from something - uchronić kogoś przed czymś
get rid of (sbdy/sthg) - pozbyć się (kogoś/czegoś)
considering the circumstances - biorąc pod uwagę okoliczności
please find enclosed - w załączeniu