:.: FCE writing - Transactional Letter
Transactional Letter
Hints:
- Remember to write in a formal letter format
- Begin your letter with:
Dear Sir/Madam (if you do not
know the name of your addressee) or
Dear Mrs Penney (if the name is given in the task)
- Explain who you are and why you are writing this letter
- Do not copy phrases from the question.
- State clearly and politely what actions you want to be taken.
- Do not use contractions.
- Use formal language.
- In this type of letter you may need to use a construction that
is called a dependant question. Regular (independent) questions
in English are formed by inversion:
Where is my book?
When does it start?
- However, if you precede these questions by phrases like: I
do not know; Could you tell me; I want to ask, the word order
remains like in the statement, not question. Note that these sentences
do not end with question marks, either.
Compare:
Could you tell me where my book is.
I want to ask when it starts.
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Useful expressions:
- Complaining:
I am writing to complain about...
I am sorry to inform you that...
I was very disappointed with...
I have some complaints about...
- Requesting:
I am writing for information about...
I would like to learn/ know more about...
I would like to ask whether/ if...
I would be grateful if you could...
- Asking for particular actions:
I would like to ask you for...
I would suggest that you/ your company...
I think that I can ask for some compensation.
In the light of the above, I would like to ask you for...
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Sample answer:
- Letter of complaint
Q: You invited your friend to a fancy restaurant. You found their
advertisement in the local newspaper and it looked convincing.
Unfortunately, the place did not meet your expectations and you
were disappointed. Write a letter to Mrs Talker, the manager of
the restaurant, and ask for some money back.
Advertisement:
Restaurant 'Romantica' is the best place you can meet your friend
and spend a nice evening in a good company. The place is designed
to ensure lots of privacy. Comfortable armchairs and quiet soothing
music in the background make the place perfect for those tired
of everyday rush. Discreet service is our first priority. Our
menu is created by people who worked for the best restaurants
in the world. Great choice of vegetarian dishes. Come and enjoy!
Satisfaction guaranteed!
Dear Mrs Talker,
I am writing to inform you that I was very disappointed with
my visit to your restaurant two days ago. I read your advertisement
in the newspaper and decided to spend an evening there with
my friend. Unfortunately, I have a couple of complaints concerning
this visit.
According to your advertisement the place is perfect for having
private conversations in relaxing atmosphere. However, it turned
out that the music was so loud that I could hardly concentrate
on the chat with my friend. The waiter asked to turn the music down
shrugged his shoulders and said that other guests liked it that
way. Is that what you mean by 'discreet service'?
To make matters worse, the place was crowded and waiting for
an ordered meal was intolerably long. I must admit that the
cuisine was quite good but the prices were way too high.
I would like you to take my points under consideration and I
expect a refund from your restaurant. I trust you will give
this matter immediate attention. I look forward to receiving
a reply from you.
Yours sincerely,
David Beckham
[186 words]
- Letter for information
Q: You are going to participate in a young writers competition.
You still have some questions concerning the deadline and the
form in which the text should be presented. You want to know if
you can send them your essay on CD. Write a letter to the organizers
of the competition and ask for more information.
- Letter of application
Q: You want to apply for a summer job in Brighton. You have found
the advertisement in local newspaper offering seasonal work for
students in one of the hotels in the area. Write a letter to the
manager of the hotel in which you present your qualifications,
skills and interests.
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Komentarze
| Autor |
Komentarz |
Data |
| tomususan |
AluŚka -> Ci co ty wchodzą powinni być na poziomie FCE i to rozumieć, Ja nie jestem i dłuugo nie będę jednak czytanie tego teksu nie sprawia mi większych problemów, większości pewnie też.
Dzięki autorowi za cenne wskazówki. |
9 Kwi 2009, 13:20 |
| 3 |
Dear Sir or Madam,
With reference to your offer concerning a language course organised in
Sheffield I would like to submit my application.
Your name has been given to me by a last-year participant.Would you
kindly send me full particulars concerning prices, exact terms, terms of
payment and the conditions which a candidate must meet i.e. the age and
level of proficiency in English.
I am a 16-year-old student and I would like to improve my general
language skills.I am looking forward to your reply.
Yours faithfully
XYZ |
12 Cze 2008, 18:25 |
| AluŚka |
Ale po co z polskim tłumaczeniem?
Ci co tu wchodzą raczej powinni to rozumieć, nie? xP |
15 Cze 2007, 12:56 |
| thc |
by mogl ktos urwa napisac to poprawnie? z polskim tlumaczeniem |
4 Cze 2007, 18:49 |
| Cá |
;D
yeah! |
15 Maj 2007, 15:02 |
| mplokijn |
hey i see i'm not the only to sit for this exam ^^ were are you all guys from?
for sure, it helped me a lot to find recommendations in order to write a transactional letter ... it's not an easy exam ... |
2 Maj 2007, 21:24 |
| Optymistka |
Ojej wszyscy się czepiacie a jak przyjdzie co do czego to i tak z tego skorzystacie. Nie przesadzajcie już. Takie jest moje zdanie i ja się z nim zgadzam :) :) ^^ |
15 Kwi 2007, 12:03 |
| GoRaL |
Może to nie jest na najwyższym poziomie, ale jeżeli ktoś na szybko potrzebuje powtórzyć sobie Formal letter np. do próbnej matury to moze to mu pomóc. |
9 Kwi 2007, 21:46 |
| Arvi |
dziekujmy Panu, ze istnieje taka strona, jak ta. bez niej chyba bym zginęła. mam pisać 3 writtingi tygodniowo i już mi to uszami wychodzi... :/ |
9 Lut 2007, 18:55 |
| martynka ;( |
Hej! Mam napisać list do przyjaciela w którym opowiem o moim wyjedździe w jakies dowolne miejsce. Musze napisac gdzie mieszkam, ile tam zostane, co tam zwiedzam, czy podoba mi sie tam, co tam jest ciekawego i mam zaprosic w to miejsce tego przyjaciela. Pliska pomóżcie!! |
10 Gru 2006, 18:29 |
| Mali |
Jezu!!!!! ile tu błędów!!!!! |
22 Lis 2006, 08:37 |
| Mali |
"you re write writing is terifing but dont worry we will successed" HAHAHAHAHAHAHAHA!!!!! Dobre "u have a great site but unfortunately i can t undestand too much because it is not writen in english" HAHAHAHAHAHA!!!! |
22 Lis 2006, 08:34 |
| Betty |
I'm also in bilingual class :D but unfortunately I must state that this instance of formal letter is not top-rated and too easy :) and it's very impoverished in required expressions. you'd better not use it :) try to free your minds & invent own work ;)I'll give assistance to u with great pleasure :)bye bros |
16 Lis 2006, 16:54 |
| Irene |
It is easy) |
13 Lis 2006, 10:59 |
| Leady pink(aga z gdyni) |
hejka wszystkim.pisze prace z angola.Jestem w klasie dwujęzycznej i nic nie kumam.a WSZYSCY KAŻĄ MI SIE UCZYĆ!!!dięki waszej stronce troche mi się przejaśnia. |
12 Paź 2006, 18:57 |
| georgi |
you re write writing is terifing but dont worry we will successed |
9 Paź 2006, 09:25 |
| georgi |
u have a great site but unfortunately i can t undestand too much because it is not writen in english |
9 Paź 2006, 08:57 |
| hallo |
du muesch das durelese: vill glück a de prüefig!
also... |
20 Cze 2006, 18:36 |
| s'dravie |
philipp prossim |
20 Cze 2006, 18:35 |
| ewald |
malutko newsow,nie wystarczy dla studentow:(jak dodacie kilka more przykladzikow tych letterow to bedzie good;) |
3 Cze 2006, 21:42 |
| if |
spox,dobrze opracowane tylko brakuje konkretnego przykladu odp na letter of inform. |
3 Cze 2006, 21:37 |
| Nina |
Very good, the only thing i would change is instead of just "refund"- a full or partial refund.
Nina from Austria |
22 Maj 2006, 00:01 |
| marcin |
mi sie podoba |
7 Maj 2006, 18:35 |
| spoonmaster |
Cóż... przygotowuje się do maturki...Już niedługo... W piatek. Wsumie pewnie będzie list formalny bo na próbnej był nieformalny:/ |
1 Maj 2006, 12:09 |
| sk8 |
mało |
3 Kwi 2006, 20:11 |
| dzefo |
kava stranka |
3 Kwi 2006, 19:48 |
| karolina |
Bardzo prosze niech ktoś mi napisze discursive compoition?? Task:you have had a class discussion about tetevision. Now your English teacher has asked you to write a composition, giving your opinions on this question: Do children nowadays watch too much TV? Write a composition of between 120 and 180 words in an appropriate style ...... Z góry dziękuje :*:* |
13 Mar 2006, 21:17 |
| ***** |
siema... strona fajna i przydatna ale jakby było więcej przykładów tych wypracowań to było by jeszcze lepiej... :) |
13 Mar 2006, 21:03 |
| Beny |
A stronka fajna. |
16 Gru 2005, 08:38 |
| lovely_girl |
no to rozumiem;] very good page:))):P possdro 4 my boy:D:*:* |
17 Paź 2005, 15:14 |
| david |
I´ve passed this part of the exam quite easily, mainly because of the example letter you`ve written |
4 Wrz 2005, 21:53 |
| 2 |
Dear Sir or Madam,
I am writing to apply for the job I saw in last weeks news paper about the summer job in Brighton, therefore I would like to give you some detail about myself.
First of all, I would like you to know that I had recently passed the exam with a grade B, so I can speak English quite fluently. Moreover, I am also able to speak some other languages as german, french and spanish.
In addition, I had been working for two years in an hotel in Barcelon so that I had obtained useful skills.
I am interested in tennis because I had played since I was five years. Furthermore I like pop music and any kind of rock.
I trust I would be a suitable candidate for the job.
I look froward to your reply,
Yours faithfully,
David |
17 Cze 2005, 20:07 |
| maciek |
sorry scared... ech tylko czlowiek:D |
5 Kwi 2005, 15:31 |
| maciek |
sorry scared... ech tylko czlowiek:D |
5 Kwi 2005, 15:31 |
| maciek |
nie mowi sie 'scaried' tylko scary... |
5 Kwi 2005, 15:30 |
| Pozytywny |
I don't like this part of the exam. It's frightening. Never have I thought I'll be as scaried as I'm now. |
16 Lut 2005, 16:56 |
| MarkoS007 |
Hmm, czy zrobiłbym błąd gdybym pisząc coś takiego jak wyżej zastosował w 2 akapicie następstwo czasów ( bo przecież obiecywali w present ale zgodnie z regułami ja, pisząc teraz, powinienem napisać w past ) |
18 Lip 2004, 16:11 |
| vanyi |
thanks for the exampe of a transaactional letter which is helping me a lot to pass n exam god bless you |
2 Lip 2004, 23:46 |
| kamarisa |
I think there are two article mistakes in the letter. Shouldn't it have been: "a couple of complaints" and "the chat with my friend". |
20 Cze 2004, 13:47 |
| Magda |
Mam pytanie: czy w listach należy zamieścić datę? np. 16th June 2004. I czy to też liczy się do ilości słów? |
16 Cze 2004, 17:21 |
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