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Supplier sends a substitute article
Dear
We were pleased to receive your letter of 10 April tohether with your order for a number items included in our quotation reference RS980.
All the items ordered are in stock except for the 25 cushion covers in strawberry pink.Stocks pf these have been sold out since our quotation ,and the manufacturers inform us that it will be another 4 weeks before the can send replacements.
As you state that delivery of all items is a matter of urgency,we have substituted cushion covers in a fuschia pink,identical in design and quality to those ordered.The are attractive and rich-looking,and very popular with our other customers. We hope you will find them satisfactory.If not,please return them at our expense.We shall be glad either to exchange them or to arrange credit.
All items will be on our delivery schedule tomorrow.We hope you will be pleased with them.