- Letter of complaint
Q: You invited your friend to a fancy restaurant. You found their advertisement in the local newspaper and it looked convincing. Unfortunately, the place did not meet your expectations and you were disappointed. Write a letter to Mrs Talker, the manager of the restaurant, and ask for some money back.
Restaurant 'Romantica' is the best place you can meet your friend and spend a nice evening in a good company. The place is designed to ensure lots of privacy. Comfortable armchairs and quiet soothing music in the background make the place perfect for those tired of everyday rush. Discreet service is our first priority. Our menu is created by people who worked for the best restaurants in the world. Great choice of vegetarian dishes. Come and enjoy! Satisfaction guaranteed!
Dear Mrs Talker,
I am writing to inform you that I was very disappointed with my visit to your restaurant two days ago. I read your advertisement in the newspaper and decided to spend an evening there with my friend. Unfortunately, I have a couple of complaints concerning this visit.
According to your advertisement the place is perfect for having private conversations in relaxing atmosphere. However, it turned out that the music was so loud that I could hardly concentrate on the chat with my friend. The waiter asked to turn the music down shrugged his shoulders and said that other guests liked it that way. Is that what you mean by 'discreet service'?
To make matters worse, the place was crowded and waiting for an ordered meal was intolerably long. I must admit that the cuisine was quite good but the prices were way too high.
I would like you to take my points under consideration and I expect a refund from your restaurant. I trust you will give this matter immediate attention. I look forward to receiving a reply from you.
- Letter for information
Q: You are going to participate in a young writers competition. You still have some questions concerning the deadline and the form in which the text should be presented. You want to know if you can send them your essay on CD. Write a letter to the organizers of the competition and ask for more information.
- Letter of application
Q: You want to apply for a summer job in Brighton. You have found the advertisement in local newspaper offering seasonal work for students in one of the hotels in the area. Write a letter to the manager of the hotel in which you present your qualifications, skills and interests.